Noordi Journal · 8 October 2026 · 3 min read
Short answer: Two kinds of protection apply when you buy a pram. The legal guarantee makes the seller responsible for defects that appear within at least two years of delivery anywhere in the EU; in the UK you can claim for up to six years (five in Scotland). The brand warranty is an extra promise from the maker — Noordi’s covers manufacturing defects for two years. Neither covers accidents, misuse or normal wear, and the warranty never replaces your legal rights.
Most families never need either — but when a buckle cracks or a wheel starts wobbling in month eleven, it helps to know who is responsible and what to send.
Legal guarantee vs brand warranty
| Legal guarantee | Brand warranty | |
|---|---|---|
| Who gives it | The law; the seller is responsible | The manufacturer, voluntarily |
| How long | At least 2 years in the EU; up to 6 years to claim in the UK (5 in Scotland) | Set by the brand — 2 years at Noordi |
| What it covers | Goods that are faulty or not as described at delivery | What the brand states — at Noordi, manufacturing defects in materials or workmanship under normal use |
| Can it be removed? | No | It adds to your rights, never replaces them |
Your rights in the EU
Under EU rules the seller is liable for any lack of conformity that becomes apparent within two years of delivery, and some countries set longer periods. If a defect appears within the first year, it is presumed to have existed at delivery; some countries extend that to two years. The first remedy is repair or replacement; if that is not possible or does not work, you can ask for a price reduction or a refund.
Your rights in the UK
Under the Consumer Rights Act 2015 you have 30 days to reject faulty goods for a refund. Within six months a fault is presumed to have been there at delivery, and you are entitled to a repair or replacement. After six months you may need to show the fault was present when you bought it. You can bring a claim for up to six years — five in Scotland.
What a pram warranty usually does not cover
- Damage from misuse, neglect or accidents — a fall from a car boot, an airline baggage hold.
- Cosmetic marks such as scratches, dents or fading.
- Problems caused by incorrect assembly or not following the manual.
- Normal wear: tyres, fabrics and handles that age with years of use.
How to make a claim
- Find your order number or receipt and the purchase date.
- Take clear photos — and a short video if something moves, wobbles or clicks.
- Note when and how the problem started.
- Contact the brand or seller and describe it simply.
- Keep using the pram only if it is safe; stop if brakes, locks or harness are affected.
Noordi warranty and service
Every Noordi has a two-year warranty against manufacturing defects, on top of your legal rights. Send a request with photos through our service form, or contact us at support@tututis.lt (EU) or info@buggyclinic.com (UK).
Read the full terms on our warranty page.
Frequently asked questions
How long is a pram warranty?
Brand warranties vary; Noordi’s is two years. Separately, the legal guarantee in the EU lasts at least two years from delivery.
What is the difference between warranty and guarantee?
The legal guarantee is your statutory right against the seller. A warranty is an extra, voluntary promise from the manufacturer.
Does a pram warranty cover wheels and tyres?
Manufacturing defects are covered; normal wear and damage from accidents usually are not.
Is the Noordi warranty transferable?
No. It is valid for the original purchaser. Your statutory rights are not affected.
How do I claim under the Noordi warranty?
Use the service request form with photos and your order details, or email support@tututis.eu (EU) or info@buggyclinic.com (UK).
A good warranty is quiet reassurance — and the clearer the claim, the faster the fix.
Sources: Your Europe: guarantees and returns, Directive (EU) 2019/771, Art. 10, Consumer Rights Act 2015, s.22, Which?: faulty products, Noordi warranty. Checked October 2026.
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