Noordi Journal · 30 October 2026 · 5 min read
Short answer: Most pram problems are one part, not the whole pram. Send a short service request with photos and the serial number from the label on the frame. The service team for your country replies within 2 working days and arranges a spare part, repair or replacement when it is covered by the 2-year warranty.
A pram leads a full life: kerbs and car boots, sand and rain, a toddler climbing in and out. Sooner or later something needs attention, a wheel, a buckle, a canopy clip. When it does, the most sustainable pram is usually the one you already have.
Why we can repair what we make
Noordi is a family brand from Kaunas, Lithuania. Our factory has made prams since 1993, and frames, sewing, assembly and testing happen under one roof. We know every part of a Fjordi V.2 and keep spare parts for years, instead of treating a pram as a sealed box. See how a Noordi pram is made.
How a service request works
| Step | What you do | What happens next |
|---|---|---|
| 1 · Tell us | Fill in a short form, about three minutes | It goes to the service team for your country |
| 2 · Show us | Add 2–6 photos: the whole pram and the problem close up. A short video helps if something clicks, wobbles or won’t fold | A service specialist looks at it |
| 3 · Serial number | Find it on the label on the frame | The right parts are found faster |
| 4 · We sort it | Agree the next step with the team | A spare part, repair or replacement when covered by the 2-year warranty |
You will hear back within 2 working days. Start here: warranty and service request.
Small habits that save parts
Many repairs begin as sand or grit in the wrong place. A few habits keep a pram running quietly for longer:
- Rinse sand and salt off the wheels and frame after the beach, then let everything dry.
- Dry wet fabrics with the canopy open, never folded away damp.
- Wipe the handlebar, brake and fold joints; grit makes mechanisms stiff.
- Listen for new rattles. A loose part caught early is a small fix.
- Use only parts made for your model.
Our step-by-step guide on how to clean a pram covers fabrics, wheels and frame.
Wear, age and the long view
Normal wear, like fabric faded by years of sun or tyres that have covered many kilometres, isn’t a defect. But a worn part doesn’t have to mean the end of the pram. If your Noordi is older, it is still worth asking the service team which parts are available for your model.
That is the quiet promise of a pram built in one place: the people who made it can still look after it. Inside our pram lab shows how we test frames before they ever reach you.
Fjordi V.2 · 2-in-1 all-terrain
For forest paths, coastlines and cobbles
Our all-terrain pram for long walks on uneven ground.
- Independent suspension and a shock-absorbing front fork
- THERMOCOT insulated carrycot, inner 81 × 37 cm
- Reversible seat, lies flat to 100 cm, up to 22 kg
- One-click fold, about 11 kg with carrycot
€815 · 3-in-1 €893
Sia · compact from birth
The light one for trains, cafés and travel
A 5.9 kg stroller that folds with one hand.
- Carbon frame, 5.9 kg
- Folds to 62.5 × 48.5 × 27 cm
- From birth to 4 years (22 kg), 80 cm bed
- Leg cover and travel bag included
€269
Frequently asked questions
Does Noordi sell spare parts?
Yes, Noordi keeps spare parts for its prams. Send a service request with the model and serial number, and the service team will tell you what is available.
Where do I find the serial number?
On the label on the pram’s frame. It helps the team find the right parts quickly.
How long is the Noordi warranty?
2 years. When a problem is covered, you get a spare part, a repair or a replacement.
How quickly will I get an answer?
The service team for your country replies within 2 working days.
Can I fit a spare part myself?
Ask the service team first. They will tell you whether a part can be fitted at home and send one made for your model.
Made for the way you wander.
Made to be used, looked after and passed on.
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