{"id":13308,"date":"2026-10-08T12:11:42","date_gmt":"2026-10-08T09:11:42","guid":{"rendered":"https:\/\/noordi.com\/service-anfrage\/"},"modified":"2026-10-08T12:11:42","modified_gmt":"2026-10-08T09:11:42","slug":"service-anfrage","status":"publish","type":"page","link":"https:\/\/noordi.com\/de\/service-anfrage\/","title":{"rendered":"Garantie &#038; Service"},"content":{"rendered":"<div class=\"s3 nc\" id=\"service\">\n<style>\n.s3{--forest:#2f3a26;--forest2:#222b1b;--ink:#1d211b;--muted:#6b6e66;--stone:#8d8a82;--sand:#ece6db;--sand2:#f4f0e8;--paper:#faf8f4;--line:#e3ded3;--brass:#c9a77d;font-family:Figtree,system-ui,sans-serif;color:var(--ink);background:var(--paper);line-height:1.6;-webkit-font-smoothing:antialiased;overflow-x:clip}\n.s3 *{box-sizing:border-box}\n.s3 img{display:block;max-width:100%;height:auto}\n.s3 a{color:inherit}\n.s3 .w{max-width:1280px;margin:0 auto;padding:0 28px}\n.s3 .eb{font-size:12px;letter-spacing:.2em;text-transform:uppercase;color:var(--stone);margin:0 0 18px;font-weight:500}\n.s3 h1,.s3 h2,.s3 h3{color:var(--ink);font-weight:500;margin:0}\n.s3 h1{font-size:clamp(38px,4.6vw,64px);line-height:1.02;letter-spacing:-.024em;margin-bottom:22px}\n.s3 h2{font-size:clamp(26px,2.6vw,36px);line-height:1.12;letter-spacing:-.018em;margin-bottom:10px}\n.s3 p{margin:0 0 14px;font-size:17px;color:var(--muted)}\n.s3 .lead{font-size:19px;color:#4b4f47;max-width:560px}\n.nc-hero{padding:56px 0 96px}\n.nc-hero .w{display:grid;grid-template-columns:minmax(0,1.1fr) minmax(0,.9fr);gap:88px;align-items:center}\n.nc-hero .ph{aspect-ratio:5\/6;overflow:hidden;background:#f3f1ec}\n.nc-hero .ph img{width:100%;height:100%;object-fit:cover}\n.nc-steps{list-style:none;margin:36px 0 0;padding:24px 0 0;border-top:1px solid var(--line);display:grid;grid-template-columns:repeat(3,minmax(0,1fr));gap:24px}\n.nc-steps li{display:flex;flex-direction:column;gap:6px;font-size:15px;color:var(--muted);line-height:1.5}\n.nc-steps b{font-size:12px;letter-spacing:.18em;color:var(--stone);font-weight:500}\n.nc-steps strong{display:block;color:var(--ink);font-size:18px;font-weight:500}\n.nc-main{background:var(--sand2);padding:96px 0 110px}\n.nc-main .w{display:grid;grid-template-columns:minmax(0,1fr) 340px;gap:56px;align-items:start}\n.nc-card{background:#fff;border:1px solid var(--line);padding:44px 44px 40px}\n.nc fieldset{border:0;margin:0 0 34px;padding:0 0 34px;border-bottom:1px solid var(--line);min-width:0}\n.nc fieldset:last-of-type{border-bottom:0;padding-bottom:0}\n.nc legend{display:flex;align-items:baseline;gap:14px;font-size:22px;font-weight:500;color:var(--ink);letter-spacing:-.01em;padding:0;margin-bottom:22px}\n.nc legend span{font-size:12px;letter-spacing:.18em;color:var(--stone)}\n.nc-g{display:grid;grid-template-columns:repeat(2,minmax(0,1fr));gap:18px 20px}\n.nc-g .full{grid-column:1\/-1}\n.nc label.f{display:flex;flex-direction:column;gap:7px;font-size:14px;color:var(--ink);font-weight:500}\n.nc label.f small,.nc .hint{font-weight:400;color:var(--stone);font-size:13px;line-height:1.45}\n.nc .opt{font-weight:400;color:var(--stone)}\n.nc input[type=text],.nc input[type=email],.nc input[type=tel],.nc input[type=url],.nc input[type=date],.nc select,.nc textarea{width:100%;font:400 16px\/1.4 Figtree,system-ui,sans-serif;color:var(--ink);background:var(--paper);border:1px solid #d8d2c5;border-radius:2px;padding:13px 14px;transition:border-color .2s,background .2s;appearance:none;-webkit-appearance:none}\n.nc select{background-image:url(\"data:image\/svg+xml,%3Csvg xmlns='http:\/\/www.w3.org\/2000\/svg' width='12' height='8'%3E%3Cpath d='M1 1l5 5 5-5' fill='none' stroke='%232f3a26' stroke-width='1.6'\/%3E%3C\/svg%3E\");background-repeat:no-repeat;background-position:right 14px center;padding-right:40px}\n.nc textarea{min-height:150px;resize:vertical}\n.nc input:focus,.nc select:focus,.nc textarea:focus{outline:0;border-color:var(--forest);background:#fff}\n.nc .bad{border-color:#a0442c!important;background:#fcf6f3!important}\n.nc-seg{display:flex;flex-wrap:wrap;gap:8px}\n.nc-seg label{position:relative;cursor:pointer}\n.nc-seg input{position:absolute;opacity:0;pointer-events:none}\n.nc-seg span{display:inline-block;border:1px solid #d8d2c5;background:var(--paper);padding:11px 16px;font-size:15px;color:var(--ink);border-radius:2px;transition:all .2s}\n.nc-seg label:hover span{border-color:var(--ink)}\n.nc-seg input:checked+span{background:var(--forest);border-color:var(--forest);color:#fff}\n.nc-seg input:focus-visible+span{outline:2px solid var(--forest);outline-offset:2px}\n.nc-seg.bad span{border-color:#a0442c}\n.nc-drop{display:flex;flex-direction:column;align-items:center;justify-content:center;gap:6px;text-align:center;border:1.5px dashed #c9c1b1;background:var(--paper);padding:30px 20px;cursor:pointer;transition:border-color .2s,background .2s}\n.nc-drop:hover,.nc-drop.on{border-color:var(--forest);background:#fff}\n.nc-drop svg{width:30px;height:30px;color:var(--forest)}\n.nc-drop b{font-weight:500;font-size:16px}\n.nc-drop input{position:absolute;width:1px;height:1px;opacity:0}\n.nc-files{list-style:none;margin:12px 0 0;padding:0;display:grid;grid-template-columns:repeat(auto-fill,minmax(110px,1fr));gap:10px}\n.nc-files li{position:relative;border:1px solid var(--line);background:#fff;font-size:12px;color:var(--muted);overflow:hidden}\n.nc-files .th{aspect-ratio:1;background:#f3f1ec center\/cover no-repeat;display:flex;align-items:center;justify-content:center;font-size:11px;letter-spacing:.14em;text-transform:uppercase;color:var(--stone)}\n.nc-files .nm{display:block;padding:6px 8px;white-space:nowrap;overflow:hidden;text-overflow:ellipsis}\n.nc-files button{position:absolute;top:6px;right:6px;width:26px;height:26px;border:0;border-radius:50%;background:rgba(29,33,27,.75);color:#fff;font-size:16px;line-height:1;cursor:pointer}\n.nc-consent{display:flex;gap:12px;align-items:flex-start;font-size:14.5px;color:var(--muted);line-height:1.5;margin:4px 0 26px;cursor:pointer}\n.nc-consent input{width:20px;height:20px;margin:1px 0 0;accent-color:var(--forest);flex:none}\n.nc-consent a{color:var(--forest)}\n.nc-consent.bad{color:#a0442c}\n.nc [hidden]{display:none!important}\n.nc-hp{position:absolute!important;left:-9999px!important;width:1px;height:1px;overflow:hidden}\n.nc-send{display:inline-flex;align-items:center;justify-content:center;gap:10px;background:var(--forest);color:#fff;border:1px solid var(--forest);padding:18px 34px;font:500 16px\/1 Figtree,system-ui,sans-serif;letter-spacing:.02em;border-radius:2px;cursor:pointer;transition:background .25s}\n.nc-send:hover{background:var(--forest2)}\n.nc-send[disabled]{opacity:.6;cursor:progress}\n.nc-msg{margin:16px 0 0;font-size:15px;color:#a0442c;min-height:1px}\n.nc-done{display:none;text-align:left}\n.nc-done.on{display:block}\n.nc-done .ok{width:54px;height:54px;border-radius:50%;background:var(--forest);color:#fff;display:flex;align-items:center;justify-content:center;margin-bottom:22px}\n.nc-done .no{display:inline-block;font-size:13px;letter-spacing:.16em;text-transform:uppercase;color:var(--stone);margin-bottom:10px}\n.nc-aside{position:sticky;top:120px;display:flex;flex-direction:column;gap:18px}\n.nc-box{background:#fff;border:1px solid var(--line);padding:28px 26px}\n.nc-route{border-top:3px solid var(--forest)}\n.nc-box .k{display:block;font-size:11.5px;letter-spacing:.18em;text-transform:uppercase;color:var(--stone);margin-bottom:10px}\n.nc-box h3{font-size:21px;font-weight:500;margin:0 0 6px;letter-spacing:-.01em}\n.nc-box p{font-size:15px;margin:0 0 12px;line-height:1.55}\n.nc-box p:last-child{margin:0}\n.nc-box a{color:var(--forest);font-weight:500;text-decoration:none;overflow-wrap:anywhere}\n.nc-box a:hover{text-decoration:underline}\n.nc-box ul{list-style:none;margin:0;padding:0}\n.nc-box li{padding:9px 0;border-top:1px solid var(--line);font-size:15px}\n.nc-box li:first-child{border-top:0;padding-top:0}\n.nc-box.dark{background:var(--forest);border-color:var(--forest);color:#e4e6da}\n.nc-box.dark .k{color:var(--brass)}\n.nc-box.dark p{color:#c8cdbb}\n.nc-box.dark b{color:#fff;font-weight:500}\n.nc-band{padding:0 0 96px}\n.nc-band-t{display:grid;grid-template-columns:minmax(0,1.2fr) minmax(0,.8fr);gap:56px;align-items:end;margin-bottom:36px;padding-top:56px;border-top:1px solid var(--line)}\n.nc-band-t .eb{grid-column:1\/-1;margin:0 0 -40px!important}\n.nc-band h2{margin:0!important;max-width:640px}\n.nc-band-t p:last-child{margin:0}\n.nc-strip{display:grid;grid-template-columns:repeat(3,minmax(0,1fr));gap:12px}\n.nc-strip figure,.nc-guide figure{margin:0}\n.nc-strip img{width:100%;aspect-ratio:3\/4;object-fit:cover}\n.nc-strip figcaption{font-size:13px;letter-spacing:.14em;text-transform:uppercase;color:var(--stone);margin-top:10px}\n.nc-guide{display:grid;grid-template-columns:1fr 1fr;gap:12px;background:var(--sand2);padding:16px;margin-bottom:4px}\n.nc-guide-h{grid-column:1\/-1;margin:0!important;font-size:14px!important;font-weight:500;color:var(--ink)!important}\n.nc-guide img{width:100%;aspect-ratio:4\/3;object-fit:cover}\n.nc-guide figcaption{display:flex;gap:8px;font-size:13.5px;line-height:1.4;color:var(--muted);margin-top:8px}\n.nc-guide figcaption b{flex:none;width:20px;height:20px;border-radius:50%;background:var(--forest);color:#fff;font-size:11px;font-weight:500;display:flex;align-items:center;justify-content:center}\n.nc-box-img{width:calc(100% + 52px);max-width:none!important;margin:-28px -26px 22px;aspect-ratio:3\/2;object-fit:cover}\n.nc-done-ph{margin-top:28px}\n.nc-done-ph img{width:100%;aspect-ratio:16\/9;object-fit:cover}\n.nc-fin{background:var(--sand);padding:96px 0}\n.nc-fin .w{display:grid;grid-template-columns:minmax(0,1.1fr) minmax(0,.9fr);gap:88px;align-items:center}\n.nc-fin .ph{aspect-ratio:4\/3;overflow:hidden}\n.nc-fin .ph img{width:100%;height:100%;object-fit:cover}\n.nc-tl{display:inline-block;font-size:15.5px;color:var(--forest);text-decoration:none;border-bottom:1px solid rgba(47,58,38,.35);padding-bottom:2px}\n.nc-tl:hover{border-color:var(--forest)}\n.nc .nc-send{background:var(--forest)!important;color:#fff!important;border:1px solid var(--forest)!important;padding:18px 34px!important;font:500 16px\/1 Figtree,system-ui,sans-serif!important;border-radius:2px!important}\n.nc .nc-send:hover{background:var(--forest2)!important}\n@media (max-width:1000px){\n.nc-hero{padding:24px 0 64px}\n.nc-hero .w,.nc-main .w{grid-template-columns:minmax(0,1fr);gap:36px}\n.nc-hero .ph{order:-1;aspect-ratio:4\/3}\n.s3 .w{padding:0 20px}\n.nc-main{padding:64px 0 80px}\n.nc-aside{position:static}\n.nc-band{padding:0 0 64px}\n.nc-fin .w{grid-template-columns:minmax(0,1fr);gap:28px}\n.nc-fin{padding:64px 0}\n.nc-band-t{grid-template-columns:minmax(0,1fr);gap:14px;padding-top:40px}\n.nc-band-t .eb{margin:0!important}\n.nc-card{padding:30px 22px 28px}\n}\n@media (max-width:640px){\n.nc-steps{grid-template-columns:1fr;gap:16px}\n.nc-g{grid-template-columns:1fr}\n.nc-send{width:100%!important}\n.nc-strip{grid-template-columns:none;grid-auto-flow:column;grid-auto-columns:72%;overflow-x:auto;scroll-snap-type:x mandatory;margin-right:-20px;padding-right:20px}\n.nc-strip figure{scroll-snap-align:start}\n.nc-guide{padding:12px}\n}\n<\/style>\n\n<section class=\"nc-hero\"><div class=\"w\">\n\t<div>\n\t\t<p class=\"eb\">Garantie &amp; Service<\/p>\n\t\t<h1>Etwas stimmt nicht? Wir bringen es in Ordnung.<\/h1>\n\t\t<p class=\"lead\">Erz\u00e4hlen Sie uns, was passiert ist, und schicken Sie ein paar Fotos. Ihre Anfrage geht direkt an das Serviceteam f\u00fcr Ihr Land \u2013 Sie erhalten innerhalb von 2 Werktagen eine Antwort.<\/p>\n\t\t<ol class=\"nc-steps\">\n\t\t\t<li><b>01<\/b><span><strong>Erz\u00e4hlen Sie uns<\/strong>Ein kurzes Formular, etwa drei Minuten.<\/span><\/li><li><b>02<\/b><span><strong>Wir schauen es uns an<\/strong>Ein Servicespezialist pr\u00fcft Ihre Fotos und antwortet innerhalb von 2 Werktagen.<\/span><\/li><li><b>03<\/b><span><strong>Wir l\u00f6sen es<\/strong>Ersatzteil, Reparatur oder Austausch, wenn die 2-j\u00e4hrige Garantie greift.<\/span><\/li>\t\t<\/ol>\n\t<\/div>\n\t<div class=\"ph\"><img decoding=\"async\" src=\"https:\/\/noordi.com\/wp-content\/uploads\/2026\/09\/fjordi-v2-27-e084-683x1024.webp\" alt=\"Noordi Fjordi V.2 Kinderwagen auf einem ruhigen Weg\" loading=\"eager\"><\/div>\n<\/div><\/section>\n\n<section class=\"nc-band\"><div class=\"w\">\n\t<div class=\"nc-band-t\"><p class=\"eb\">Gemacht f\u00fcr echte Wege<\/p><h2>Waldwege, Kopfsteinpflaster und Seewind hinterlassen ihre Spuren.<\/h2><p>Genau daf\u00fcr ist ein guter Kinderwagen da, und deshalb bleiben wir auch lange nach dem ersten Spaziergang an Ihrer Seite.<\/p><\/div>\n\t<div class=\"nc-strip\">\n\t\t<figure><img decoding=\"async\" src=\"https:\/\/noordi.com\/wp-content\/uploads\/2025\/05\/noordi-gallery-24-1024x683.jpg\" alt=\"\" loading=\"lazy\"><figcaption>Waldwege<\/figcaption><\/figure>\n\t\t<figure><img decoding=\"async\" src=\"https:\/\/noordi.com\/wp-content\/uploads\/2025\/05\/noordi-gallery-6-1024x683.jpg\" alt=\"\" loading=\"lazy\"><figcaption>Seewind und Sand<\/figcaption><\/figure>\n\t\t<figure><img decoding=\"async\" src=\"https:\/\/noordi.com\/wp-content\/uploads\/2025\/05\/noordi-gallery-9-1024x683.jpg\" alt=\"\" loading=\"lazy\"><figcaption>Stadtpflaster<\/figcaption><\/figure>\n\t<\/div>\n<\/div><\/section>\n\n<section class=\"nc-main\"><div class=\"w\">\n\t<div class=\"nc-card\">\n\t\t<form class=\"nc-form\" novalidate data-max=\"67108864\">\n\t\t\t<fieldset>\n\t\t\t\t<legend><span>01<\/span>\u00dcber Sie<\/legend>\n\t\t\t\t<div class=\"nc-g\">\n\t\t\t\t\t<label class=\"f\">Vor- und Nachname<input type=\"text\" name=\"name\" maxlength=\"80\" autocomplete=\"name\" required><\/label>\n\t\t\t\t\t<label class=\"f\">E-Mail<input type=\"email\" name=\"email\" maxlength=\"120\" autocomplete=\"email\" required><\/label>\n\t\t\t\t\t<label class=\"f\"><span>Telefon <span class=\"opt\">(optional)<\/span><\/span><input type=\"tel\" name=\"phone\" maxlength=\"40\" autocomplete=\"tel\"><\/label>\n\t\t\t\t\t<label class=\"f\">Land<select name=\"country\" required autocomplete=\"country\"><option value=\"\">Land ausw\u00e4hlen<\/option><option value=\"AL\">Albanien<\/option><option value=\"AD\">Andorra<\/option><option value=\"BE\">Belgien<\/option><option value=\"BA\">Bosnien und Herzegowina<\/option><option value=\"BG\">Bulgarien<\/option><option value=\"DK\">D\u00e4nemark<\/option><option value=\"DE\" selected='selected'>Deutschland<\/option><option value=\"EE\">Estland<\/option><option value=\"FI\">Finnland<\/option><option value=\"FR\">Frankreich<\/option><option value=\"GR\">Griechenland<\/option><option value=\"IE\">Irland<\/option><option value=\"IS\">Island<\/option><option value=\"IT\">Italien<\/option><option value=\"XK\">Kosovo<\/option><option value=\"HR\">Kroatien<\/option><option value=\"LV\">Lettland<\/option><option value=\"LI\">Liechtenstein<\/option><option value=\"LT\">Litauen<\/option><option value=\"LU\">Luxemburg<\/option><option value=\"MT\">Malta<\/option><option value=\"MC\">Monaco<\/option><option value=\"ME\">Montenegro<\/option><option value=\"NL\">Niederlande<\/option><option value=\"MK\">Nordmazedonien<\/option><option value=\"NO\">Norwegen<\/option><option value=\"AT\">\u00d6sterreich<\/option><option value=\"PL\">Polen<\/option><option value=\"PT\">Portugal<\/option><option value=\"MD\">Republik Moldau<\/option><option value=\"RO\">Rum\u00e4nien<\/option><option value=\"SM\">San Marino<\/option><option value=\"SE\">Schweden<\/option><option value=\"CH\">Schweiz<\/option><option value=\"RS\">Serbien<\/option><option value=\"SK\">Slowakei<\/option><option value=\"SI\">Slowenien<\/option><option value=\"ES\">Spanien<\/option><option value=\"CZ\">Tschechien<\/option><option value=\"UA\">Ukraine<\/option><option value=\"HU\">Ungarn<\/option><option value=\"GB\">Vereinigtes K\u00f6nigreich<\/option><option value=\"CY\">Zypern<\/option><option value=\"XX\">Anderes Land<\/option><\/select><small>Damit leiten wir Ihre Anfrage an das richtige Serviceteam weiter.<\/small><\/label>\n\t\t\t\t<\/div>\n\t\t\t<\/fieldset>\n\n\t\t\t<fieldset>\n\t\t\t\t<legend><span>02<\/span>Ihr Noordi<\/legend>\n\t\t\t\t<div class=\"nc-g\">\n\t\t\t\t\t<label class=\"f\">Produkt<select name=\"product\" required><option value=\"\">Produkt ausw\u00e4hlen<\/option><option value=\"Fjordi V.2\">Fjordi V.2<\/option><option value=\"Fjordi (earlier model)\">Fjordi (fr\u00fcheres Modell)<\/option><option value=\"Aqua V.2\">Aqua V.2<\/option><option value=\"Aqua (earlier model)\">Aqua (fr\u00fcheres Modell)<\/option><option value=\"Sia\">Sia<\/option><option value=\"Luno All Trails\">Luno All Trails<\/option><option value=\"Beno car seat\">Beno Autositz<\/option><option value=\"Beno 360 car seat\">Beno 360 Autositz<\/option><option value=\"ISOFIX base\">ISOFIX-Basis<\/option><option value=\"Accessory\">Zubeh\u00f6rteil<\/option><option value=\"Other\">Anderes<\/option><\/select><\/label>\n\t\t\t\t\t<label class=\"f\"><span>Farbe <span class=\"opt\">(optional)<\/span><\/span><input type=\"text\" name=\"colour\" maxlength=\"60\" placeholder=\"z. B. Forest Green\"><\/label>\n\t\t\t\t\t<label class=\"f full\"><span>Seriennummer <span class=\"opt\">(falls auffindbar)<\/span><\/span><input type=\"text\" name=\"serial\" maxlength=\"60\"><small>Steht auf dem Etikett am Rahmen. So finden wir schneller die richtigen Teile.<\/small><\/label>\n\t\t\t\t\t<div class=\"f full\"><label class=\"f\" style=\"margin-bottom:10px\">Wo haben Sie ihn gekauft?<\/label>\n\t\t\t\t\t\t<div class=\"nc-seg\" data-name=\"where\">\n\t\t\t\t\t\t\t<label><input type=\"radio\" name=\"where\" value=\"noordi\" checked><span>noordi.com<\/span><\/label>\n\t\t\t\t\t\t\t<label><input type=\"radio\" name=\"where\" value=\"store\"><span>Im Gesch\u00e4ft<\/span><\/label>\n\t\t\t\t\t\t\t<label><input type=\"radio\" name=\"where\" value=\"other\"><span>Woanders<\/span><\/label>\n\t\t\t\t\t\t<\/div>\n\t\t\t\t\t<\/div>\n\t\t\t\t\t<label class=\"f full nc-shop\" hidden>Name und Ort des Gesch\u00e4fts<input type=\"text\" name=\"shop\" maxlength=\"120\"><\/label>\n\t\t\t\t\t<label class=\"f\"><span>Bestell- oder Belegnummer <span class=\"opt\">(optional)<\/span><\/span><input type=\"text\" name=\"order\" maxlength=\"60\"><\/label>\n\t\t\t\t\t<label class=\"f\"><span>Kaufdatum <span class=\"opt\">(ungef\u00e4hr)<\/span><\/span><input type=\"date\" name=\"date\" max=\"2026-10-08\"><\/label>\n\t\t\t\t<\/div>\n\t\t\t<\/fieldset>\n\n\t\t\t<fieldset>\n\t\t\t\t<legend><span>03<\/span>Was ist passiert<\/legend>\n\t\t\t\t<div class=\"nc-g\">\n\t\t\t\t\t<div class=\"f full\"><label class=\"f\" style=\"margin-bottom:10px\">Worum geht es?<\/label>\n\t\t\t\t\t\t<div class=\"nc-seg\" data-name=\"problem\">\n\t\t\t\t\t\t\t<label><input type=\"radio\" name=\"problem\" value=\"frame\"><span>Rahmen oder Faltmechanismus<\/span><\/label><label><input type=\"radio\" name=\"problem\" value=\"wheels\"><span>R\u00e4der oder Bremse<\/span><\/label><label><input type=\"radio\" name=\"problem\" value=\"fabric\"><span>Stoff, Verdeck oder N\u00e4hte<\/span><\/label><label><input type=\"radio\" name=\"problem\" value=\"harness\"><span>Gurt oder Schloss<\/span><\/label><label><input type=\"radio\" name=\"problem\" value=\"seat\"><span>Babywanne oder Sitzeinheit<\/span><\/label><label><input type=\"radio\" name=\"problem\" value=\"damaged\"><span>Bei Lieferung besch\u00e4digt oder fehlend<\/span><\/label><label><input type=\"radio\" name=\"problem\" value=\"order\"><span>Frage zu Lieferung oder Bestellung<\/span><\/label><label><input type=\"radio\" name=\"problem\" value=\"other\"><span>Etwas anderes<\/span><\/label>\t\t\t\t\t\t<\/div>\n\t\t\t\t\t<\/div>\n\t\t\t\t\t<label class=\"f full\">Beschreiben Sie es genauer<textarea name=\"desc\" maxlength=\"4000\" required placeholder=\"Was passiert, seit wann und in welcher Situation (beim Falten, auf einem Waldweg, nach Regen\u2026)\"><\/textarea><\/label>\n\t\t\t\t\t<div class=\"nc-guide full\">\n\t\t\t\t\t\t<p class=\"nc-guide-h\">Diese Fotos helfen uns am meisten<\/p>\n\t\t\t\t\t\t<figure><img decoding=\"async\" src=\"https:\/\/noordi.com\/wp-content\/uploads\/2025\/05\/noordi-gallery-20-768x512.jpg\" alt=\"\" loading=\"lazy\"><figcaption><b>1<\/b>Der ganze Kinderwagen, von der Seite, bei Tageslicht<\/figcaption><\/figure>\n\t\t\t\t\t\t<figure><img decoding=\"async\" src=\"https:\/\/noordi.com\/wp-content\/uploads\/2025\/05\/noordi-gallery-21-768x512.jpg\" alt=\"\" loading=\"lazy\"><figcaption><b>2<\/b>Eine Nahaufnahme des betroffenen Teils<\/figcaption><\/figure>\n\t\t\t\t\t<\/div>\n\t\t\t\t\t<div class=\"f full\">\n\t\t\t\t\t\t<label class=\"nc-drop\" tabindex=\"0\">\n\t\t\t\t\t\t\t<svg viewBox=\"0 0 24 24\" fill=\"none\" stroke=\"currentColor\" stroke-width=\"1.5\" aria-hidden=\"true\"><path d=\"M4 16.5V19a1 1 0 0 0 1 1h14a1 1 0 0 0 1-1v-2.5M12 15V4m0 0L7.5 8.5M12 4l4.5 4.5\"\/><\/svg>\n\t\t\t\t\t\t\t<b>Fotos oder ein kurzes Video hinzuf\u00fcgen<\/b>\n\t\t\t\t\t\t\t<span class=\"hint\">2\u20136 Fotos: der ganze Kinderwagen und eine Nahaufnahme des Problems. Ein Video hilft, wenn etwas klickt, wackelt oder sich nicht falten l\u00e4sst. JPG, PNG, HEIC, MP4, MOV oder PDF-Beleg \u00b7 bis zu 8 Dateien, insgesamt 64 MB.<\/span>\n\t\t\t\t\t\t\t<input type=\"file\" name=\"pick\" multiple accept=\"image\/*,.heic,.heif,video\/mp4,video\/quicktime,.mov,application\/pdf\">\n\t\t\t\t\t\t<\/label>\n\t\t\t\t\t\t<ul class=\"nc-files\"><\/ul>\n\t\t\t\t\t<\/div>\n\t\t\t\t\t<label class=\"f full\"><span>Video-Link <span class=\"opt\">(optional, f\u00fcr l\u00e4ngere Videos)<\/span><\/span><input type=\"url\" name=\"video\" maxlength=\"400\" placeholder=\"Google Drive, WeTransfer, YouTube\u2026\"><\/label>\n\t\t\t\t<\/div>\n\t\t\t<\/fieldset>\n\n\t\t\t<label class=\"nc-hp\" aria-hidden=\"true\">Website<input type=\"text\" name=\"website\" tabindex=\"-1\" autocomplete=\"off\"><\/label>\n\t\t\t<input type=\"hidden\" name=\"lang\" value=\"de\">\n\t\t\t<label class=\"nc-consent\"><input type=\"checkbox\" name=\"consent\" value=\"1\" required><span>Ich bin einverstanden, dass Noordi und sein Servicepartner diese Angaben zur Bearbeitung meiner Anfrage nutzen, wie in der <a href=\"https:\/\/noordi.com\/de\/datenschutzerklaerung\/\" target=\"_blank\" rel=\"noopener\">Datenschutzerkl\u00e4rung<\/a> beschrieben.<\/span><\/label>\n\t\t\t<button type=\"submit\" class=\"nc-send\">Anfrage senden<\/button>\n\t\t\t<p class=\"nc-msg\" role=\"alert\" aria-live=\"assertive\"><\/p>\n\t\t<\/form>\n\n\t\t<div class=\"nc-done\" tabindex=\"-1\">\n\t\t\t<div class=\"ok\"><svg width=\"24\" height=\"24\" viewBox=\"0 0 24 24\" fill=\"none\" stroke=\"currentColor\" stroke-width=\"2\" aria-hidden=\"true\"><path d=\"M5 12.5l4.5 4.5L19 7.5\"\/><\/svg><\/div>\n\t\t\t<span class=\"no\"><\/span>\n\t\t\t<h2>Vielen Dank. Ihre Anfrage ist eingegangen.<\/h2>\n\t\t\t<p class=\"nc-done-t\"><\/p>\n\t\t\t<p>Wir haben Ihnen au\u00dferdem eine Best\u00e4tigung per E-Mail geschickt. Wenn Sie etwas erg\u00e4nzen m\u00f6chten, antworten Sie einfach darauf.<\/p>\n\t\t\t<div class=\"nc-done-ph\"><img decoding=\"async\" src=\"https:\/\/noordi.com\/wp-content\/uploads\/2025\/05\/noordi-gallery-33-1024x683.jpg\" alt=\"\" loading=\"lazy\"><\/div>\n\t\t<\/div>\n\t<\/div>\n\n\t<aside class=\"nc-aside\">\n\t\t<div class=\"nc-box nc-route\" data-routes=\"{&quot;uk&quot;:{&quot;to&quot;:&quot;info@buggyclinic.com&quot;,&quot;name&quot;:&quot;Buggy Clinic&quot;,&quot;desc&quot;:&quot;Unser offizieller Servicepartner im Vereinigten K\\u00f6nigreich.&quot;},&quot;north&quot;:{&quot;to&quot;:&quot;support@tututis.lt&quot;,&quot;name&quot;:&quot;Serviceteam, Kaunas&quot;,&quot;desc&quot;:&quot;Unser Serviceteam in Kaunas, Litauen, direkt neben der Fabrik, in der Ihr Noordi gebaut wurde.&quot;},&quot;eu&quot;:{&quot;to&quot;:&quot;support@tututis.eu&quot;,&quot;name&quot;:&quot;Europ\\u00e4isches Serviceteam&quot;,&quot;desc&quot;:&quot;Unser Serviceteam f\\u00fcr Familien in ganz Europa.&quot;}}\" data-map=\"{&quot;AL&quot;:&quot;eu&quot;,&quot;AD&quot;:&quot;eu&quot;,&quot;AT&quot;:&quot;eu&quot;,&quot;BE&quot;:&quot;eu&quot;,&quot;BA&quot;:&quot;eu&quot;,&quot;BG&quot;:&quot;eu&quot;,&quot;HR&quot;:&quot;eu&quot;,&quot;CY&quot;:&quot;eu&quot;,&quot;CZ&quot;:&quot;eu&quot;,&quot;DK&quot;:&quot;north&quot;,&quot;EE&quot;:&quot;north&quot;,&quot;FI&quot;:&quot;north&quot;,&quot;FR&quot;:&quot;eu&quot;,&quot;DE&quot;:&quot;eu&quot;,&quot;GR&quot;:&quot;eu&quot;,&quot;HU&quot;:&quot;eu&quot;,&quot;IS&quot;:&quot;north&quot;,&quot;IE&quot;:&quot;eu&quot;,&quot;IT&quot;:&quot;eu&quot;,&quot;XK&quot;:&quot;eu&quot;,&quot;LV&quot;:&quot;north&quot;,&quot;LI&quot;:&quot;eu&quot;,&quot;LT&quot;:&quot;north&quot;,&quot;LU&quot;:&quot;eu&quot;,&quot;MT&quot;:&quot;eu&quot;,&quot;MD&quot;:&quot;eu&quot;,&quot;MC&quot;:&quot;eu&quot;,&quot;ME&quot;:&quot;eu&quot;,&quot;NL&quot;:&quot;eu&quot;,&quot;MK&quot;:&quot;eu&quot;,&quot;NO&quot;:&quot;north&quot;,&quot;PL&quot;:&quot;eu&quot;,&quot;PT&quot;:&quot;eu&quot;,&quot;RO&quot;:&quot;eu&quot;,&quot;SM&quot;:&quot;eu&quot;,&quot;RS&quot;:&quot;eu&quot;,&quot;SK&quot;:&quot;eu&quot;,&quot;SI&quot;:&quot;eu&quot;,&quot;ES&quot;:&quot;eu&quot;,&quot;SE&quot;:&quot;north&quot;,&quot;CH&quot;:&quot;eu&quot;,&quot;UA&quot;:&quot;eu&quot;,&quot;GB&quot;:&quot;uk&quot;,&quot;XX&quot;:&quot;eu&quot;}\">\n\t\t\t<span class=\"k\">Ihre Anfrage geht an<\/span>\n\t\t\t<h3 class=\"nc-r-name\">Das richtige Team f\u00fcr Ihr Land<\/h3>\n\t\t\t<p class=\"nc-r-desc\">W\u00e4hlen Sie Ihr Land, und wir zeigen Ihnen, wer Ihnen hilft.<\/p>\n\t\t\t<p class=\"nc-r-mail\" hidden>Lieber per E-Mail? <a href=\"#\"><\/a><\/p>\n\t\t<\/div>\n\t\t<div class=\"nc-box\">\n\t\t\t<span class=\"k\">Bitte bereithalten<\/span>\n\t\t\t<ul>\n\t\t\t\t<li>Bestell- oder Belegnummer<\/li>\n\t\t\t\t<li>Seriennummer vom Rahmenetikett<\/li>\n\t\t\t\t<li>Ein paar klare Fotos bei Tageslicht<\/li>\n\t\t\t<\/ul>\n\t\t<\/div>\n\t\t<div class=\"nc-box\">\n\t\t\t<span class=\"k\">Vielleicht schnell gel\u00f6st<\/span>\n\t\t\t<ul>\n\t\t\t\t<li><a href=\"https:\/\/noordi.com\/de\/bedienungsanleitungen\/\">Bedienungsanleitungen<\/a><\/li>\n\t\t\t\t<li><a href=\"https:\/\/noordi.com\/de\/f-a-q\/\">H\u00e4ufige Fragen<\/a><\/li>\n\t\t\t\t<li><a href=\"https:\/\/noordi.com\/de\/garantie\/\">Was die Garantie abdeckt<\/a><\/li>\n\t\t\t<\/ul>\n\t\t<\/div>\n\t\t<div class=\"nc-box dark\"><img decoding=\"async\" class=\"nc-box-img\" src=\"https:\/\/noordi.com\/wp-content\/uploads\/2025\/05\/noordi-gallery-15-768x512.jpg\" alt=\"\" loading=\"lazy\">\n\t\t\t<span class=\"k\">Hergestellt in Kaunas<\/span>\n\t\t\t<p><b>Jeder Noordi entsteht unter einem Dach<\/b> \u2013 wir kennen jedes Teil genau und halten Ersatzteile \u00fcber Jahre bereit.<\/p>\n\t\t\t<p>Mo\u2013Do 8\u201317 \u00b7 Fr 8\u201316 Uhr (OEZ)<\/p>\n\t\t<\/div>\n\t<\/aside>\n<\/div><\/section>\n\n<section class=\"nc-fin\"><div class=\"w\">\n\t<div class=\"ph\"><img decoding=\"async\" src=\"https:\/\/noordi.com\/wp-content\/uploads\/2025\/05\/noordi-gallery-1-1024x683.jpg\" alt=\"\" loading=\"lazy\"><\/div>\n\t<div><p class=\"eb\">Wir sind f\u00fcr Sie da<\/p><h2>Bald wieder unterwegs.<\/h2><p>Was auch passiert ist, wir sehen es uns genau an und sagen Ihnen ehrlich, was wir tun k\u00f6nnen. Jeder Noordi wird in Kaunas gefertigt, deshalb kennen wir jedes Teil genau.<\/p><p><a class=\"nc-tl\" href=\"https:\/\/noordi.com\/de\/garantie\/\">Was die 2-Jahres-Garantie abdeckt<\/a><\/p><\/div>\n<\/div><\/section>\n\n<script>\n(function(){\n\tvar root=document.getElementById('service'); if(!root||root.dataset.ready)return; root.dataset.ready=1;\n\tvar form=root.querySelector('.nc-form'), done=root.querySelector('.nc-done'), msg=root.querySelector('.nc-msg');\n\tvar E=form.elements, max=parseInt(form.getAttribute('data-max'),10)||8388608, picked=[], t0=Date.now();\n\tvar box=root.querySelector('.nc-route'), routes=JSON.parse(box.getAttribute('data-routes')), map=JSON.parse(box.getAttribute('data-map'));\n\tvar ajax=\"https:\\\/\\\/noordi.com\\\/wp-admin\\\/admin-ajax.php\", M={\"e_req\":\"Bitte f\\u00fcllen Sie die markierten Felder aus.\",\"e_desc\":\" Die Beschreibung braucht mindestens 20 Zeichen.\",\"e_files\":\"Bitte f\\u00fcgen Sie mindestens ein Foto hinzu \\u2013 so k\\u00f6nnen wir schneller helfen.\",\"e_rate\":\"Wir haben bereits mehrere Anfragen von Ihnen erhalten. Bitte schreiben Sie uns direkt per E-Mail.\",\"e_gen\":\"Etwas ist schiefgelaufen. Bitte versuchen Sie es erneut oder schreiben Sie uns per E-Mail.\",\"max8\":\"Bitte h\\u00f6chstens 8 Dateien.\",\"too_big\":\"Die Dateien sind zusammen zu gro\\u00df (max. %s). F\\u00fcr l\\u00e4ngere Videos f\\u00fcgen Sie bitte einen Link hinzu.\",\"remove\":\"Entfernen\",\"sending\":\"Wird gesendet\\u2026\",\"request\":\"Anfrage\",\"done_t\":\"Sie liegt jetzt bei: %s. Sie erhalten innerhalb von 2 Werktagen eine Antwort.\",\"def_name\":\"Das richtige Team f\\u00fcr Ihr Land\",\"def_desc\":\"W\\u00e4hlen Sie Ihr Land, und wir zeigen Ihnen, wer Ihnen hilft.\"};\n\tfunction route(){\n\t\tvar c=E.country.value, r=c&&map[c]?routes[map[c]]:null, mail=box.querySelector('.nc-r-mail');\n\t\tif(!r){box.querySelector('.nc-r-name').textContent=M.def_name;box.querySelector('.nc-r-desc').textContent=M.def_desc;mail.hidden=true;return;}\n\t\tbox.querySelector('.nc-r-name').textContent=r.name; box.querySelector('.nc-r-desc').textContent=r.desc;\n\t\tvar a=mail.querySelector('a'); a.textContent=r.to; a.href='mailto:'+r.to; mail.hidden=false;\n\t}\n\tE.country.addEventListener('change',route); route();\n\tvar shop=root.querySelector('.nc-shop');\n\troot.querySelectorAll('input[name=where]').forEach(function(i){i.addEventListener('change',function(){shop.hidden=(E.where.value==='noordi');});});\n\tvar drop=root.querySelector('.nc-drop'), inp=drop.querySelector('input'), list=root.querySelector('.nc-files');\n\tfunction total(){return picked.reduce(function(s,f){return s+f.size;},0);}\n\tfunction mb(b){return (b\/1048576).toFixed(b<10485760?1:0)+' MB';}\n\tfunction draw(){\n\t\tlist.innerHTML='';\n\t\tpicked.forEach(function(f,i){\n\t\t\tvar li=document.createElement('li'), th=document.createElement('span'), nm=document.createElement('span'), x=document.createElement('button');\n\t\t\tth.className='th'; nm.className='nm'; nm.textContent=f.name; x.type='button'; x.setAttribute('aria-label',M.remove+' '+f.name); x.textContent='\u00d7';\n\t\t\tif(\/^image\\\/(jpeg|png|webp|gif)$\/.test(f.type)){th.style.backgroundImage='url('+URL.createObjectURL(f)+')';}else{th.textContent=(f.name.split('.').pop()||'file');}\n\t\t\tx.onclick=function(){picked.splice(i,1);draw();};\n\t\t\tli.appendChild(th); li.appendChild(nm); li.appendChild(x); list.appendChild(li);\n\t\t});\n\t}\n\tfunction add(fs){\n\t\tmsg.textContent='';\n\t\tArray.prototype.forEach.call(fs,function(f){\n\t\t\tif(picked.length>=8){msg.textContent=M.max8;return;}\n\t\t\tif(total()+f.size>max){msg.textContent=M.too_big.replace('%s',mb(max));return;}\n\t\t\tpicked.push(f);\n\t\t});\n\t\tdraw();\n\t}\n\tinp.addEventListener('change',function(){add(inp.files); inp.value='';});\n\t['dragenter','dragover'].forEach(function(e){drop.addEventListener(e,function(ev){ev.preventDefault();drop.classList.add('on');});});\n\t['dragleave','drop'].forEach(function(e){drop.addEventListener(e,function(ev){ev.preventDefault();drop.classList.remove('on');});});\n\tdrop.addEventListener('drop',function(ev){if(ev.dataTransfer&&ev.dataTransfer.files)add(ev.dataTransfer.files);});\n\tdrop.addEventListener('keydown',function(ev){if(ev.key==='Enter'||ev.key===' '){ev.preventDefault();inp.click();}});\n\tform.addEventListener('submit',function(ev){\n\t\tev.preventDefault(); msg.textContent='';\n\t\troot.querySelectorAll('.bad').forEach(function(n){n.classList.remove('bad');});\n\t\tvar bad=[];\n\t\t['name','email','country','product','desc'].forEach(function(k){var el=E[k]; if(!el.value.trim()||(k==='email'&&!\/^[^\\s@]+@[^\\s@]+\\.[^\\s@]+$\/.test(el.value.trim()))||(k==='desc'&&el.value.trim().length<20)){el.classList.add('bad');bad.push(el);}});\n\t\tvar pr=form.querySelector('input[name=problem]:checked');\n\t\tif(!pr){var s=root.querySelector('.nc-seg[data-name=problem]');s.classList.add('bad');bad.push(s);}\n\t\tif(!E.consent.checked){E.consent.parentNode.classList.add('bad');bad.push(E.consent);}\n\t\tif(bad.length){msg.textContent=M.e_req+(E.desc.value.trim().length<20&&E.desc.value.trim()?M.e_desc:'');bad[0].scrollIntoView({behavior:'smooth',block:'center'});return;}\n\t\tif(!picked.length&&pr.value!=='order'&&pr.value!=='other'){msg.textContent=M.e_files;drop.scrollIntoView({behavior:'smooth',block:'center'});return;}\n\t\tvar fd=new FormData(form); fd.delete('pick'); fd.append('action','noordi_claim'); fd.append('el',Math.round((Date.now()-t0)\/1000));\n\t\tpicked.forEach(function(f){fd.append('files[]',f,f.name);});\n\t\tvar btn=form.querySelector('.nc-send'), lbl=btn.textContent; btn.disabled=true; btn.textContent=M.sending;\n\t\tfetch(ajax,{method:'POST',body:fd,credentials:'same-origin'}).then(function(r){return r.json();}).then(function(j){\n\t\t\tif(j&&j.success){\n\t\t\t\tform.style.display='none'; done.classList.add('on');\n\t\t\t\tdone.querySelector('.no').textContent=M.request+' '+j.data.no;\n\t\t\t\tdone.querySelector('.nc-done-t').textContent=M.done_t.replace('%s',j.data.team);\n\t\t\t\tdone.focus(); done.scrollIntoView({behavior:'smooth',block:'center'});\n\t\t\t\tvar ga={service_team:j.data.team,page_lang:E.lang.value};\n\t\t\t\tif(typeof window.gtag==='function'){window.gtag('event','service_request',ga);}else if(window.dataLayer){ga.event='service_request';window.dataLayer.push(ga);}\n\t\t\t}else{msg.textContent=M[(j&&j.data&&j.data.m)||'e_gen']||M.e_gen;btn.disabled=false;btn.textContent=lbl;}\n\t\t}).catch(function(){msg.textContent=M.e_gen;btn.disabled=false;btn.textContent=lbl;});\n\t});\n})();\n<\/script>\n<\/div>\n\t\n","protected":false},"excerpt":{"rendered":"","protected":false},"author":3,"featured_media":0,"parent":0,"menu_order":0,"comment_status":"closed","ping_status":"closed","template":"elementor_header_footer","meta":{"_acf_changed":false,"footnotes":""},"class_list":["post-13308","page","type-page","status-publish","hentry"],"acf":[],"_links":{"self":[{"href":"https:\/\/noordi.com\/de\/wp-json\/wp\/v2\/pages\/13308","targetHints":{"allow":["GET"]}}],"collection":[{"href":"https:\/\/noordi.com\/de\/wp-json\/wp\/v2\/pages"}],"about":[{"href":"https:\/\/noordi.com\/de\/wp-json\/wp\/v2\/types\/page"}],"author":[{"embeddable":true,"href":"https:\/\/noordi.com\/de\/wp-json\/wp\/v2\/users\/3"}],"replies":[{"embeddable":true,"href":"https:\/\/noordi.com\/de\/wp-json\/wp\/v2\/comments?post=13308"}],"version-history":[{"count":0,"href":"https:\/\/noordi.com\/de\/wp-json\/wp\/v2\/pages\/13308\/revisions"}],"wp:attachment":[{"href":"https:\/\/noordi.com\/de\/wp-json\/wp\/v2\/media?parent=13308"}],"curies":[{"name":"wp","href":"https:\/\/api.w.org\/{rel}","templated":true}]}}